COVID-19 UPDATE

 

We are still taking retreat bookings and honouring existing bookings, but we have made some important changes to ensure we are well within with the official government guidelines, to keep you safe during your stay.

 

The May retreat has been postponed until further notice. If you have booked on to this retreat, you will have already heard from us to reassure you that your booking is safe and that we will be in touch as soon as we can, in order to reschedule once lockdown restrictions have been lifted.

The July retreat is still set to go ahead and we are taking weekend bookings for these dates, as well as all other future retreats. Here's what we have put in place to keep you safe and ensure we are all in keeping with the latest government guidelines:

- We are temporarily putting a hold on Day Passes, to minimise the number of guests entering the venue. If you have already made a Day Pass booking July, your booking is safe and we will be in touch as soon as possible in regards to rescheduling your visit when we get the go-ahead to do so. You may wish to change your booking to a full weekend booking, which we are happy to help you with. Just email us via the contact page.

- We have decided to temporarily only serve meals in a buffet style, to avoid sit down meals around the table and to encourage guests to eat in the living areas where there is much more space.

- As always, we follow the strictest guidelines and take the all the essential precautions surrounding food preparation and kitchen hygiene, but now with even more attention to the advice surrounding COVID-19.

- We are creating a beautiful second lounge area for guests to relax and crochet in, to avoid over crowding. 

- In regards to twin room bookings, we will only accept bookings from those who already live in the same household. Please do not book a twin room if this is not the case. We have converted the majority of our twin rooms into doubles, to allow more guests to attend with friends, but in stay separate bedrooms.

- Each guest will be given their own towels, and we ask that those towels are kept in guests' bedrooms. There will be no communal hand towels etc in the bathrooms.

- All toiletries, especially toothbrushes, are to be kept in guests' bedrooms, and not in any bathrooms.

- We will be carrying out constant and rigorous cleaning and disinfecting of all communal areas throughout the weekend, and we ask that all guests regularly wash their hands and follow the basic government guidelines to help us do so.

What if I have already booked a place on a future retreat and it gets postponed? Will I lose my deposit?

As with our May retreat, if any other future dates are to be postponed, then your booking (and deposit) is SAFE. Your booking will simply be transferred over to a new date of your choosing once we are able to reschedule, as per the official guidelines.

If you wish to cancel your place on the retreat, then the original terms outlined at the time of booking still stand. Please see below for more information on our cancellation policy.

TERMS & CONDITIONS

Things you need to know before booking onto retreat or workshop, signing up for creative business mentoring or placing an order from the shop.

In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

Terms of Sale

 

By placing an order on Frank&Olive website you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. At any time Frank&Olive has the right to cancel the order before it is dispatched, refunding any money due to the customer.

Frank&Olive will endeavour to process the Order and send the Goods within the time period stated at point of purchase Any dates quoted for delivery of the Goods are indicative only. Time for delivery will not be of the essence of the Contract and Frank&Olive will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused.. We will not be held responsible for any deliveries delayed due to postal delays or force majeure. All prices advertised are subject to such change.

Ready-made Items

If for any reason you are not happy with your order, Items may be returned to us in perfect, unworn and resellable condition within 7 days for a full refund, excluding any shipping costs.

 

After the 7 day order cancellation period, no refund will be due.

PDF Patterns

All PDF patterns are non-refundable.

Custom Orders & Commissions

Upon confirming a custom order or commission, a non-refundable deposit of 50% of the agreed fee is payable via bank transfer.

The remaining 50% is then due upon completion of your order and items will not be shipped until full payment is received.

Custom orders and commissions are non-refundable once email confirmation from customer has been received, accepting said order, following photos of completed item.

UK Workshops:

 

The workshop price includes all projects outlined in the workshop listing, materials and food & drink (if stated in the listing).

 

A welcome email will be sent to you, containing all details and information on how to find us a few days after your booking has been made.

 

Due to limited places and high demand, our cancellation policy is as follows: 

  • If for any reason you wish to cancel your booking, so long as it is within the 7-day cancellation period, you will receive a full refund.

  • Unfortunately, we can’t offer you a refund for your deposit if you wish to cancel any later than 7 days after booking, BUT we may be able to amend your booking and move you to a different date (subject to availability). For workshops that require full payment at time of booking, not just part-payment as a deposit, unfortunately the full amount paid will be non-refundable.

 

Retreat Day Pass:

 

Day Pass bookings include all workshops, materials and all food & drink.

 

A welcome pack will be sent to you by email, containing all check in details and information on how to find us, approximately 7 days before your stay.

 

Due to limited places and high demand, our cancellation policy is as follows: 

  • If for any reason you wish to cancel your booking, so long as it is within the 7-day cancellation period, you will receive a full refund.

  • Unfortunately, we can’t offer you a refund if you wish to cancel any later than 7 days after booking, BUT we may be able to amend your booking and move you to a different date (subject to availability).

 

Retreat Weekend Pass:

 

Weekend Pass bookings include all workshops, materials and all food & drink.

 

By proceeding to book, you agree to pay a non-refundable deposit of £100, which will be deducted from the total booking fee. Once your booking has been made, you will receive an email with details on how to pay the remaining balance, which will be due 12 weeks before your stay.

 

*If full balance has not been cleared 12 weeks before the chosen retreat date, then your £100 deposit and any further payments, will become non-refundable and you will lose your place at the retreat.

 

A welcome pack will be sent to you by email, containing all check in details and information on how to find us, approximately 7 days before your stay.

 

Due to limited places and high demand, our cancellation policy is as follows: 

 

  • If for any reason you wish to cancel your booking, so long as it is within the 7-day cancellation period, you will receive a full refund.

  • Unfortunately, we can’t offer you a refund if you wish to cancel any later than 7 days after booking, BUT we may be able to amend your booking and move you to a different date (subject to availability).

  • If you wish to cancel any later than 12 weeks before the event, then your £100 deposit AND any remaining balance paid will be non-refundable.

 

Retreat - Full Weekend Guests:

 

All weekend bookings include your accommodation, all workshops, materials and all food & drink.

 

By proceeding to book, you agree to pay a non-refundable deposit of £100, which will be deducted from the total booking fee. Once your booking has been made, the deadline for the full remaining balance will be 12 weeks before your stay.

 

*If full balance has not been cleared 12 weeks before the chosen retreat date, then your £100 deposit, plus any further payments, will become non-refundable and you will lose your place at the retreat.

 

A welcome pack will be sent to you by email, containing all check in details and information on how to find us, approximately 7 days before your stay.

 

Due to limited places and high demand, our cancellation policy is as follows: 

 

  • If for any reason you wish to cancel your booking, so long as it is within the 7-day cancellation period, you will receive a full refund.

  • Unfortunately, we can’t offer you a refund if you wish to cancel any later than 7 days after booking, BUT we may be able to amend your booking and move you to a different date (subject to availability).

  • If you wish to cancel any later than 12 weeks before the event, then your £100 deposit AND any remaining balance paid will be non-refundable.

  • For double and group bookings, it is the person making the booking that is the point of contact, and will be responsible for ensuring that the full booking fee is paid by the required date. This person will also be liable for any unpaid fees. 

  • Your £100 deposit secures your place on the retreat date chosen when booking. If you wish to amend your booking to attend a different date (after the 7-day cancellation period), then you will forfeit your deposit for that retreat and pay an additional deposit for the new retreat date you have chosen. Any amendments to bookings is dependent on availability, therefore you must complete your new booking via the website. 

 

'Double Room - Two Sharing' & 'Twin Room - Two Sharing' bookings:

 

  • If you have selected the option 'Double Room - Two Sharing' at £349.50 per person, and one person can no longer attend, then the booking will then become a 'Double Room - One Person' booking for £425. Any money exceeding £425 (excluding deposit) that has already been paid, will be refunded if cancellation is made no later than 12 weeks before the retreat.

  • If you have selected the option 'Twin Room - Two Sharing' at £399 per person, and one person can no longer attend, then unfortunately the full £899 for the twin room will still be due.*

 

*We will always try our best to find you a suitable room, find someone else to take your twin room or find you bunk buddy to avoid this, if enough notice has been given.

Cancellation of retreat:

 

  • If the retreat cannot go ahead and is cancelled for any reason, no refund is due for any payments made by guests - unless within the 7-day cancellation period.

Creative Business Mentoring:

 

By proceeding to sign up, you agree to pay a non-refundable payment of £80, which covers the cost of one 1hr session. This session can be face to face if travel arrangements can be made and paid for by you, or by Skype if distance/travel is an issue. You are under no obligation to book or pay for further sessions following this first meeting.

The first meeting is essential in getting to know you as a business and what you want to achieve if you were to officially sign up for the mentoring service. By no means is this first meeting for the purpose of receiving any help or advice for your business. If for any reason, following the initial meeting, Ruby feels she is unable to help you and your business, then no further sessions may be booked and no refund will be due for any previous meetings.

Regardless of how many sessions take place or how Long you receive mentor services for, there are no fixed or expected results to determine the success of your business following mentorship. All advice given and experiences shared are in no way guaranteed to work for your business. Any success, in whatever form that may be, is entirely up to you, as the business owner, to achieve. Ruby/Frank&Olive are not liable for any type of negative outcome for your business.